Frequently Asked Questions
Which mask should I buy?
We have developed our best selling product, fully recyclable EcoBreathe masks. Using patent-pending materials and manufacturing processes, EcoBreathe is the world’s first fully recyclable disposable 3-ply mask.
Our second most popular option is the MaskBros 3-Ply x 50, these are made for everyday use and perfect for public transport, running errands, or serving customers in a small business setting. They also come in packs of 10 for easy stow-and-go access when travelling.
For our customers who require medical-grade protection, such as dental practices and care homes, we offer Type IIR Surgical 3-Ply in boxes of 50. These carry all necessary certifications which can be shared upon request.
In addition to masks, we also offer FFP2 Respirators in boxes of 10. These provide two-way medical grade protection and carry all necessary certifications.
When will I receive my order?
We aim for same-day dispatch on all orders placed before 2pm BST Monday to Friday, while orders placed after this time will be dispatched the next working day. If you are in the UK, you can opt for 24 or 48 hour tracked shipping.
What does 24 hours shipping mean?
24-hour shipping refers to the time it takes to deliver the parcel once it’s been received and processed by the carrier. Although uncommon, it is possible that your order may take longer than 24 hours due either to the time at which the order was placed (after 2pm BST Mon-Fri) and/or carrier-related delays.
Are Mask Bros masks right for me?
Mask Bros masks are perfect for public transport, running errands, serving customers in a small business setting and everyday use.
How much is shipping?
24-hour tracked UK shipping is free on orders over £45! For smaller orders, you can select 24-hour tracked UK shipping for £4.99 or 48-hour tracked UK shipping for £3.99. International and European shipping fees are based on your shipping address. To learn more about your specific shipping fees, please enter your shipping address at checkout.
Do you offer Free Shipping?
Yes we do. Spend £45 or more and get free 24 hours UK shipping.
Can I get a discount if I buy more?
We fight hard to get the best rates for our customers. If you are looking to purchase in bulk, please email email@example.com
Are FFP2 Respirators certified masks?
Our FFP2 Respirators have a bi-directional Bacterial Filtering Efficiency (BFE) of ≥94%. They comply with EN149:2001 standards and hold a type-examination certificate by an EU notified body. Drop us an email at firstname.lastname@example.org to see the full certifications and test reports!
How much alcohol is in your sanitiser?
Our Hand Sanitiser contains 80% alcohol and kills 99.99% of bacteria. You can check out the sanitiser’s safety data sheet here.
Why have I not received my order yet?
As much as it ails us, once the item has left our warehouse, we are very much at the mercy of the carrier services. Whilst the majority of orders are being delivered within their stated time-frames, some orders can take longer. Email us at email@example.com and we will make sure to see your order through and rectify any shortcomings. For updates on Royal Mail’s Covid-related delays status, click here.
Are the Medical 3-Ply Type IIR Masks certified?
Our Medical 3-Ply Type IIR masks have an outward Bacterial Filtering Efficiency (BFE) of 98% according to standards EN 14683:2019+AC:2019, and are certified by an EU notified body. Drop us an email at firstname.lastname@example.org to see the full certifications and test reports!
What if I'm buying for my business?
We offer Bulk Buy options at discounted rates for those looking to purchase in higher-volumes. If you would like to set up an account and pay by invoice as opposed to online, send us an email at email@example.com and a member of our business development team will be in touch!
Why is my tracking number not working?
Tracking numbers are automatically issued upon the parcel leaving our warehouse. However, it can take our carriers up to 12 working hours to process the information and make tracking data available. If your tracking number still doesn’t work, please email us at firstname.lastname@example.org and we will rectify the matter immediately.
Can I change my delivery address?
Once your order has been processed, our system will not allow any changes to the delivery address. However, upon being dispatched and with the receipt of a tracking number, you will be able to alter your delivery details with the carrier. If you require assistance or an update on your order, please email us at email@example.com.
Where are Mask Bros masks made?
Understandably, domestic manufacturing facilities are prioritising supply for key industries and health organisations like the NHS. As such, a number of our masks are manufactured in Portugal with the majority our masks are currently produced in China, along with 95% of PPE. The remaining 5% is split primarily between India and other Asian countries. Only a very small percentage of PPE is produced in the West, and an even smaller fraction is made in the UK. However, we are in close contact with several UK and EU based manufacturers who should be able to fulfil our orders by the end of the year.
Can the masks be washed or reused?
A mask’s efficacy is tied directly to its disposability or ‘single use-ness.’ As a result, washing or reusing a mask can compromise its ability to protect you and those around you. Reusable masks, for instance, can become contaminated, often transforming into vehicles for viral transmission themselves.
What size are the masks?
Our Civil Grade and Type IIR 3-Ply Masks measure 9.5cm x 17.5cm and, when fully opened, measure ~14.5cm x 17.5cm. The mask’s height and nose-clip are adjustable and designed to fit any adult human face. All our masks and respirators are unisize and we do not currently offer masks fitted for small children.
Why haven't I received my refund?
We take our shortcomings very seriously and will always seek to rectify them fully. If you’ve been issued a refund please note that it can take up to 10 working days to reach your account.